ZOO ANIMAL EXPERIENCES / ENCOUNTERS TERMS AND CONDITIONS
- All visitors enter into our enclosures at their own risk.
- All allergies must be brought to our attention during your health and safety induction so we can make sure you are safe.
- Animal experiences purchased online (including vouchers) must be pre-booked and redeemed within 12 months of the date of purchase. They may only run on selected days.
- For safety reasons, minimum ages apply to our animal experiences. Any persons under 16 must be accompanied by a participating adult (age 16+).
- No physical contact is permitted during certain animal experiences (zebras).
- Animal experiences must be pre-booked as there is a limited number of spaces available. You can pre-book by calling 01337 258214 between 10am and4pm. You will receive a booking confirmation by email. Please bring this with you on the day along with your animal experience voucher.
- Sensible footwear should be worn as our enclosures may be slippery and some paths are “off-road”. Older clothes you don’t mind getting dirt on would be advisable.
- Our animals live outside, so dress for the weather.
- We’re afraid we cannot guarantee the animals will want to hand-feed.
- We reserve the right to cancel or move an animal experience for operational reasons. An alternative date or time will be offered.
- We ask for 24 hours’ notice if you can no longer take part in an experience you have pre-booked. You will need to call the booking office again to re-book before your booking/voucher expires.
- We reserve the right to cancel the encounter at any point if a health and safety issue arises, such as inappropriate behaviour causing a potential risk to people or our animals. This is non-refundable.
- We ask that you bring the voucher with you at the time of your encounter. Failure to do so may result in the encounter being cancelled or rescheduled.
- This purchase is non-refundable
